Terms of Sale
These terms apply to purchases between the rushon.ee online store and its customers (consumers). Please read them before placing an order. The terms comply with the Estonian Law of Obligations Act and the EU Consumer Rights Directive.
1. General
The rushon.ee store is owned and operated by Kännust Kännuni OÜ (registry code 17018470, address Alu, Rapla vald, Raplamaa, 79601, Eesti, email info@rushon.ee, phone +372 5542 012). By placing an order the customer confirms acceptance of these terms.
2. Prices and ordering
All prices are in euros. The company is not registered for VAT, so no VAT is added to the prices. An order is placed and the contract is formed once payment is received. We may change prices; changes do not affect already confirmed orders.
3. Payment
Payments are handled by secure payment providers (bank links, cards, PayPal). We never see or store your card details — they are processed by the payment provider.
4. Delivery
Orders ship from our production partners' warehouses. Delivery takes 3–14 days depending on the product and transport conditions, normally 2–7 days. As soon as your parcel ships, we email you a tracking number.
5. Right of withdrawal (14 days)
Consumers may withdraw from a distance contract without giving a reason within 14 days of receiving the goods, by notifying us via email (info@rushon.ee). During this period the goods may only be handled as necessary to establish their nature and characteristics.
6. When the right of withdrawal does not apply
The right of withdrawal does not apply to personalised or made-to-order goods — for example items with a print or custom design (Law of Obligations Act § 53(4)). Such products are clearly marked on the product page. A non-personalised (e.g. plain, standard) item is covered by the usual 14-day right of withdrawal.
7. Returns and refunds
Start a return at https://rushon.ee/tagastus. We provide exact instructions on where to send the item. On withdrawal we refund all payments received, including the standard delivery cost (excluding any surcharge for a faster delivery option), no later than 14 days after receiving the withdrawal notice — to the same payment method you used. We may withhold the refund until the item reaches us. For an ordinary return (change of mind) the buyer bears the cost of returning the item; if the item was defective or wrong, we cover it.
8. Defects and right to lodge claims
If a product does not conform to the contract (defective, wrong or damaged), the consumer may contact us within 2 years of delivery. During the first year the defect is presumed to have existed at the time of delivery. In case of a defect we refund in full (including shipping both ways) or replace the item. Please report a defect within a reasonable time, but no later than 2 months from discovering it.
9. Dispute resolution
We aim to resolve disputes through negotiation — write to info@rushon.ee. If no agreement is reached, a consumer in Estonia may turn to the Estonian Consumer Disputes Committee (komisjon.ee); supervision is carried out by the Estonian Consumer Protection and Technical Regulatory Authority (ttja.ee). A consumer residing elsewhere in the European Union may turn to the alternative dispute resolution (ADR) body in their own country of residence.
10. International orders (outside the EU)
The 14-day right of withdrawal set out above applies to consumers in the European Union and the United Kingdom. For deliveries outside the EU (e.g. USA, Canada, Australia) the customer is the importer of record and may be liable for local import taxes and duties on delivery — for example US import duties, Canadian GST/HST, or Australian GST (on orders over AUD 1,000); these are not included in our prices. For customers in Australia, the mandatory consumer guarantees under the Australian Consumer Law (acceptable quality, fit for purpose, matching the description) always apply and are not excluded or limited by these terms. Regardless of destination, our remedies for defective, wrong or damaged goods (refund or replacement) apply to all customers.
11. Discount codes — general principle
We don't have customer accounts — every order is tied to an email address. This means ALL bonuses described below (sections 12-14) are calculated based on orders placed under the same email address. If you use different email addresses on different orders, those purchases won't be combined and bonuses may not apply correctly.
12. Review and monthly loyalty bonus
If you leave a review of a product with at least two photos and confirm the purchase with your order number, we automatically issue discount code(s). The number and size of the code(s) depend on that order's total item quantity: 1-5 items = 1 code (15%); 6-10 items = 3 codes (15%); 11-20 items = 1 code (20%); 21 or more items = 3 codes (20%). If you buy 11 or more items in total within a calendar month (from orders placed with the same email) but don't get around to leaving a review, we send the same bonus automatically on the 1st of the following month. Smaller quantities (1-10 items) only earn a bonus through a review, not automatically. Only one bonus is issued per order/month.
13. Annual loyalty tiers
If your purchases over the last 12 months (same email, rolling period) exceed certain thresholds, you reach a standing tier with a discount code: Bronze at 500+ items (22%), Silver at 1,000+ items (25%), Gold at 3,000+ items (28%), Diamond at 5,000+ items (30%). The tier is reviewed regularly. If your purchase volume rises to a higher tier, you immediately receive the new, higher-tier code. If your purchase volume drops, the tier is lowered accordingly — no new code is issued on a downgrade; if volume falls below 500 items, you lose tier status entirely. We may also assign a tier code manually at our discretion.
14. Validity and use
Review and monthly-loyalty codes become valid only 14 days after the order is delivered, provided nothing from that order is returned in the meantime; a return voids the code, except in the case of a proven supplier defect (e.g. a printing error), in which case the code remains valid. Annual-tier codes are valid immediately upon issuance. 15% codes are valid for 1 month, 20% and higher codes (including all annual tiers) for 3 months, after which they expire automatically. Enter the code at checkout before paying — only one code can be used per order, codes cannot be combined, and the discount applies to the product total, not shipping costs.
15. Happy Hour discount code
From time to time we show a "Happy Hour" banner on the homepage where you can request a one-time 20% discount code by entering your email. The code is emailed immediately, is valid right away, and expires 1 week after issuance. The code is personal and tied to the address it was requested with — it only works if you enter that SAME email address at checkout. The code can be used once per order and cannot be combined with other discount codes or offers; the discount applies to the product total, not shipping costs. If the banner isn't showing an offer, Happy Hour isn't currently active — check back soon.